Senior Customer Success Manager
Core
Act as an advocate for customers to help them achieve business outcomes, foster adoption of ServiceNow products, and ensure maximum value from their investment.
Role type
Senior Customer Success Manager (ServiceNow platform)
Builds
Customer success outcomes, adoption of ServiceNow products, success stories
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
client delivery
Required skills
Customer portfolio management, technical health monitoring, project leadership, complex issue resolution, AI integration in workflows, prescriptive guidance
Preferred skills
Creating new use cases, guiding cross-functional teams
Technologies
ServiceNow platform, AI-powered tools
Responsibilities
Oversee engagement and outcomes for a customer portfolio, ensure customers are on the latest product version, leverage and develop Success Plays, create success stories, resolve escalated client issues, guide other teams on customer issues
Seniority
Senior, hands-on IC
