Sr. Manager, Loyalty & Membership
Core
Business owner of Vuori's loyalty and membership ecosystem, driving program performance, member growth, retention, and long-term evolution.
Role type
Senior Manager, Loyalty & Membership
Builds
Scalable member experiences across CRM, Retail, Ecommerce, and Customer Service touchpoints
Domain
Premium retail, apparel, wellness, consumer brands
Required skills
Loyalty program strategy, member retention, rewards governance, cross-functional leadership, KPI framework development, vendor management, customer segmentation, program ROI analysis
Preferred skills
Experience with CDPs, loyalty platforms, testing and personalization, executive presentation
Technologies
CRM, CDPs, loyalty platforms, analytics tools
Responsibilities
Lead program strategy and roadmap development; Define member benefits and retention strategies; Establish governance frameworks and reporting structures; Partner with Analytics and Finance to evaluate program economics; Manage external vendors and agency relationships
Seniority
Senior, hands-on IC with strategic oversight
