Front Desk Agent
Core
First point of contact for visitors, clients, and employees, ensuring smooth daily operations and exceptional service delivery at a hotel reception.
Role type
Front Desk Agent
Builds
Welcoming reception environment and efficient visitor/communication flow
Domain
Hospitality / Customer Service
Deliverable
product features
Required skills
Greeting and directing visitors, managing phone calls and emails, scheduling appointments, data entry, mail and package management, monitoring visitor access, basic office maintenance, supply inventory management, handling inquiries
Preferred skills
Previous experience as front desk agent or receptionist, hospitality or customer service industry experience, familiarity with appointment scheduling software
Technologies
Visitor management protocols, appointment scheduling software, communication platforms
Responsibilities
Greet and welcome visitors, answer and screen calls, schedule appointments, perform administrative tasks, coordinate with departments, manage mail and deliveries, maintain reception area, monitor visitor access, assist with office maintenance, support administrative staff, handle inquiries
Seniority
Individual Contributor
