Specialist, Account Management - GrabFood
Core
Manage business growth for a portfolio of SMB restaurant partners on the GrabFood platform, serving as a trusted business advisor and primary contact for their success.
Role type
Account Management Specialist (SMB)
Builds
Order growth, revenue, retention, and platform adoption for SMB restaurant partners
Domain
Food delivery / SMB commerce
Deliverable
client delivery
Required skills
Business growth management, performance target accountability, relationship building with decision-makers, data analysis, AI tool adoption, market intelligence gathering, cross-functional collaboration
Preferred skills
Self-service tool guidance, stakeholder presentation
Technologies
Grab self-service tools, AI-enabled tools
Responsibilities
Manage business growth for SMB restaurant partners, build relationships with restaurant owners, analyze performance data and leverage AI insights, guide merchants on self-service tools, conduct regular business reviews, perform weekly market visits, collaborate with cross-functional teams, present business updates to stakeholders
Seniority
Mid-level, hands-on IC