Senior Analyst, TechEx | Analyste Senior, TechEx
Core
Senior IT support professional providing advanced deskside and remote user support, managing operational workflows, and handling technical onboarding/offboarding for enterprise users.
Role type
Senior IT Support Analyst (Enterprise Operations)
Builds
End-to-end service delivery for enterprise IT operations
Domain
Enterprise IT Operations / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced troubleshooting, Active Directory administration, Exchange server management, Microsoft 365 administration, Root cause analysis, Workflow automation, Technical documentation, Onboarding/offboarding management
Preferred skills
Cross-functional collaboration with engineering teams, Adaptability to new tools
Technologies
Active Directory, Exchange, Microsoft 365
Responsibilities
Provide advanced deskside and remote support to end users, Provision user accounts and licenses, Configure and administer tasks across IT platforms, Manage operational tasks and processes autonomously, Partner with engineering to transition activities into scalable workflows, Oversee technical aspects of onboarding and offboarding workflows
Seniority
Senior, hands-on IC