IT Solutions Engineer
Core
Designing and deploying IT solutions, providing onsite and remote technical support, and performing proactive system monitoring for enterprise clients.
Role type
Senior IT Solutions Engineer (Infrastructure & Support)
Builds
IT infrastructure, client support solutions, and system stability for enterprise organizations
Domain
Managed IT Services / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Server administration, Network troubleshooting, Virtualization, Cloud services, Security threat identification, PSA platform usage, SLA management, On-call rotation
Preferred skills
Backup solutions, Firewall management, Intune administration, Cybersecurity support, ConnectWise familiarity
Technologies
Active Directory, Azure Cloud, Hyper-V, Microsoft 365, Microsoft Intune, Network, SQL, SharePoint, VMware, Windows, Office 365
Responsibilities
Design and deploy IT solutions tailored to client needs, Provide onsite and remote technical support for hardware, software, and network issues, Perform proactive system monitoring and preventive maintenance, Document client interactions and configurations in a PSA platform, Handle Level 2 support queue responsibilities and respond to ticket escalations, Complete rotating after-hours on-call duties
Seniority
Senior, hands-on IC