Engagement Manager II
Core
Lead the end-to-end deployment of Braze's AI decisioning solutions for enterprise customers, bridging technical ML design with client strategy and delivery.
Role type
Senior IC Machine Learning Engagement Manager (Technical Program Delivery)
Builds
Production AI decisioning use cases and customer engagement workflows
Domain
Marketing Technology / Customer Engagement / Machine Learning
Deliverable
production ML models | product features
Required skills
Technical project management, stakeholder management, workshop facilitation, process engineering, risk management, product roadmap influence, technical architecture understanding
Preferred skills
Professional services background, MBA or MS degree, experience with senior-level stakeholders
Technologies
Braze AI Decisioning Studio, ML model configuration, integration architecture
Responsibilities
Own the AI deployment lifecycle from use case design to UAT; Lead technical workshops to align on objectives and specs; Manage customer deliverables and project risks; Improve standardized AI deployment playbooks; Influence the product roadmap based on customer needs
Seniority
Senior, hands-on IC
