Engagement Manager
Core
Oversees on-time, on-budget delivery of defined solution scope using ServiceNow's NowCreate methodology, leading teams and managing governance, risks, and financials to meet customer results.
Role type
Senior Engagement Manager (Professional Services)
Builds
ServiceNow implementation projects and customer success outcomes
Domain
IT Service Management (ITSM) / Enterprise Software / Professional Services
Deliverable
client delivery
Required skills
Project management, risk and issue mitigation, team leadership, scope and timeline management, financial management, change management, gap analysis, solution proposal
Preferred skills
ServiceNow certifications, AI integration experience
Technologies
ServiceNow, NowCreate methodology
Responsibilities
Lead delivery teams and manage engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials; Work with Sales, partners, and customers to understand engagement challenges and value; Align deliverables with customer goals; Mentor team members to achieve engagement deliverables; Identify gaps between actuals and plan, proposing solutions and driving resolutions.
Seniority
Senior, hands-on IC
