TechEx Operations Analyst (IT Support)
Core
Delivering high-quality IT support across desktop, mobile, and enterprise systems via multiple channels (TechBar, online, phone, chat, remote, in-person) for end users in a fast-paced environment.
Role type
IT Support Analyst (Service Desk)
Builds
Operational stability for enterprise systems and user productivity
Domain
Media & Entertainment / Hospitality
Deliverable
client delivery
Required skills
Windows/macOS/iOS device support, Microsoft 365 administration, ServiceNow ticket management, Active Directory and Azure AD user management, endpoint management (Intune, Apple DEP), networking fundamentals (TCP/IP, DNS, LAN/WAN), meeting room and AV technology troubleshooting
Preferred skills
Digital experience monitoring (Nexthink), automation tools (Power Automate, Power Apps), Continuous Service Improvement (CSI) practices
Responsibilities
Diagnose and resolve technical issues across Windows, macOS, and mobile devices; act as primary point of contact for users including senior stakeholders; take end-to-end ownership of incidents and service requests; provide smart hands support for infrastructure and network teams; support meeting rooms and collaboration tools; proactively identify recurring issues and trends; manage workload balancing reactive support with planned activities
Seniority
Mid-level, hands-on IC
