Analista de Design de Produto Sênior - Design System
Core
Leading the conception, evolution, and governance of conversational experiences (interfaces, chat, voice, and multimodal) by integrating language, technology, data, and design.
Role type
Senior Product Designer (Design System & Conversational Design)
Builds
Scalable conversational journeys, chatbots, voice interfaces, and multimodal experiences for digital channels.
Domain
Financial services, data technology, and conversational AI.
Deliverable
production ML models | product features
Required skills
Conversational design, Information architecture, UX writing, Generative AI and prompt engineering, NLU/NLP, User research, Content strategy, Design governance, Stakeholder alignment, Cross-functional collaboration
Preferred skills
Experience with chatbot development, Multilingual content creation, Mentoring design teams
Technologies
Generative AI, NLU, NLP, Chatbot platforms
Responsibilities
Map and build end-to-end conversational journeys (chat/voice/multimodal), design conversational flows and scripts, define conversational style guides and content governance, develop and test prototypes with users, conduct experiments based on usage data and feedback, define and monitor key business metrics, research and introduce AI generative trends and best practices, elevate team maturity in Content + AI through mentoring and guidelines, facilitate stakeholder alignment and cross-area collaboration.
Seniority
Senior, hands-on IC with mentorship responsibilities