Staff Product Designer (Experience & Engagement)
Core
Founding design hire owning end-to-end design for Coinbase's AI-first customer support platform, including Help Center, Chatbot, Voicebot, and premium Concierge support.
Role type
Staff Product Designer (Experience & Engagement)
Builds
AI-powered customer support ecosystem (Help Center, Chatbot, Voicebot, Concierge) for millions of customers
Domain
Fintech / Customer Experience / AI
Deliverable
production ML models | product features
Required skills
End-to-end product design, conversational UI design, interaction design, visual design, design system architecture, generative AI application, cross-functional leadership
Preferred skills
Experience with support/service/conversational interfaces, autonomous work in complex ecosystems
Technologies
Figma, modern prototyping tools
Responsibilities
Define design vision across full CX product surface, drive MVP and future-state concepts for AI support ecosystem, lead design for premium Concierge product, partner with Product/Engineering/CX Ops on data-driven decisions, build reusable design system patterns for AI support, generate customer/agent insights
Seniority
Staff, founding hire with high autonomy