Expert Customer Success Manager – Retail Media (all genders)
Core
Strategic advisor for top fashion brand partners, translating campaign and performance data into actionable growth strategies for a retail media platform.
Role type
Senior Customer Success Manager (Retail Media)
Builds
Retail media platform features, attribution models, and data-driven growth strategies for fashion brands
Domain
E-commerce, Fashion, Retail Media, Performance Marketing
Required skills
Retail media expertise, performance marketing knowledge, data analysis, strategic consulting, account management, product requirement definition, cross-functional collaboration
Preferred skills
Fashion/lifestyle industry experience, Amazon Advertising, Google Ads, Meta Ads expertise
Technologies
Amazon Advertising, Google Ads, Meta
Responsibilities
Translate campaign and performance data into actionable growth strategies for fashion brand partners; Act as a central expert for the retail media platform on attribution models, algorithms, KPIs, APIs, and data exports; Enable account management teams through training and knowledge transfer; Create strategic presentations and business cases for decision-makers; Collect customer feedback to define new product requirements; Drive adoption of new products and features within the partner portfolio
Seniority
Senior, hands-on IC