Service Delivery Manager
Core
Manage client relationships and ensure successful delivery of technology and transformation services.
Role type
Senior Service Delivery Manager
Builds
Technology and transformation solutions for global brands
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Service Delivery Management, customer relationship management, financial forecasting, ISO20000 compliance, ITIL v4, business risk management, revenue generation
Preferred skills
AWS, Microsoft, Oracle, Red Hat, OutSystems, Snowflake
Technologies
AWS, Microsoft, Oracle, Red Hat, OutSystems, Snowflake
Responsibilities
Produce customer and internal service reporting, conduct regular service reviews with customers, handle escalations and issues, oversee invoicing and financial aspects, perform monthly forecasting of project costs and revenue, ensure ISO20000 compliance, implement continual service improvement initiatives, manage business risk and business continuity, drive opportunities for new work within existing customers
Seniority
Senior, hands-on IC
