Customer Support Medewerker
Core
First point of contact and operational link between international clients and Eurofins' laboratory services, handling inquiries, complaints, and order tracking.
Role type
Customer Support Specialist
Builds
Customer service interactions, order tracking, and CRM reporting for a life sciences testing company
Domain
Life sciences / Environmental testing / Customer Support
Deliverable
client delivery
Required skills
Customer service, clear communication, active listening, CRM system usage, administrative tasks, multilingual support (Dutch/English)
Preferred skills
Technical or chemistry background, LIMS experience, laboratory technician experience
Responsibilities
Handle incoming phone and email inquiries, process complaints within deadlines, track customer orders through various processes, generate CRM reports, perform general administrative tasks
Seniority
Individual Contributor