Team Leader Customer Service Schweiz (m/w/d)
Core
Lead and develop a team of 3–6 German-speaking customer service agents in Hungary to ensure first-class service for German-speaking customers in Switzerland.
Role type
Senior Customer Service Team Leader
Builds
Customer service operations and experience for German-speaking markets
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
Team leadership, performance management, coaching, analytical skills, KPI tracking, cross-regional collaboration
Preferred skills
Experience in contact centers, digital tools proficiency
Technologies
MS Office
Responsibilities
Lead, motivate, and develop a team of 3–6 agents; ensure consistent customer experience across German, French, and Italian regions; set goals and drive improvements in service quality and productivity; collaborate with Retail, Logistics, and E-Commerce teams; support the team with operational tasks as needed.
Seniority
Senior, hands-on IC
