Support (French Speaker)
Core
First-line IT support specialist handling incidents and service requests for end users in an international environment.
Role type
Service Desk Agent
Builds
IT support services for internal and external users
Domain
IT Service Management / Multilingual Support
Deliverable
client delivery
Required skills
Fluent French, ticketing tools (Jira, ServiceNow, Remedy), Microsoft 365, Windows environments, remote support tools, user account management, ITSM processes
Preferred skills
ITIL Foundation certification, Genesys, Jira Service Management, Confluence, Spanish, Portuguese, English
Technologies
Jira, ServiceNow, Remedy, Microsoft 365, Windows, Genesys, Confluence
Responsibilities
Receive and handle support requests via phone, ticketing system, and chat; Log, categorize, prioritize, and track incidents; Perform initial diagnosis and resolution of common IT issues; Escalate complex incidents; Follow up on open tickets; Maintain accurate documentation; Contribute to knowledge base updates
Seniority
Junior to Mid-level, hands-on IC