Sr Associate-IT Helpdesk
Core
Providing L2 desktop support, hardware troubleshooting, OS management, and endpoint security for end users.
Role type
Senior IT Helpdesk Associate (L2)
Builds
Desktop operating systems, application software, and endpoint security configurations
Domain
IT Operations / Desktop Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS administration, Active Directory, Cisco Networking, Virtualization, VoIP, IP technologies, Antivirus management, IMAC procedures, Asset management, Remote support tools
Preferred skills
Experience with DLP/Encryption tools, Print server configuration, Backup/Restore coordination
Technologies
Windows 10/11, Office 365, Outlook, Adobe, Open Office, LogMeIn, Webex, Teams, Avaya, Cisco
Responsibilities
Diagnose and resolve first-level hardware issues, configure and patch desktop operating systems, install software on endpoints, manage print servers, perform IMAC tasks, coordinate backup and restore services, liaise with SMEs for escalation, maintain asset inventory, support conference room equipment, implement security controls and OS hardening, log and track support tickets
Seniority
Mid-level (4-5 years experience), hands-on IC