Kundenbetreuer / Kundenbetreuerin Audi Notdienst (m/w/d)
Core
24/7 first-level support for Audi customers and prospects via phone, email, and web, handling complex inquiries and emergency calls.
Role type
Customer Care Specialist (Emergency Support)
Builds
Audi customer service operations and emergency response
Domain
Automotive / Customer Support
Deliverable
client delivery
Required skills
complex inquiry resolution, CRM data management, written correspondence, MS Office
Preferred skills
shift work flexibility, mobile work readiness
Technologies
CRM systems, MS Office
Responsibilities
Answer complex verbal and written customer inquiries, handle emergency calls, maintain customer master data in databases, process customer correspondence
Seniority
Entry-level / Individual Contributor
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