ServiceNow ITOM Developer
Core
Designing, building, and maintaining IT Operations Management (ITOM) solutions on the ServiceNow platform to monitor infrastructure, manage incidents, and ensure system reliability.
Role type
ServiceNow ITOM Developer
Builds
ITOM applications, CMDB models, discovery patterns, event management rules, and vulnerability response workflows.
Domain
IT Service Management (ITSM) / IT Operations Management (ITOM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow development, JavaScript, Glide APIs, CMDB structure, CI class modeling, Discovery patterns, Event Management rules, VR workflows, REST/SOAP integrations, IntegrationHub, ACLs, data policies, platform security
Preferred skills
GenAI / Now Assist capabilities, CSA certification, CIS–Discovery, CIS–Service Mapping, CIS–Event Management, CIS–Vulnerability Response, CAD
Technologies
ServiceNow, JavaScript, Glide APIs, REST, SOAP, IntegrationHub
Responsibilities
Develop and maintain ServiceNow ITOM applications, configure CMDB and CI relationships, build discovery patterns and sensors, create event management rules and alert correlations, integrate vulnerability scanners, administer MID Servers, and ensure platform security compliance.
Seniority
Mid-level, hands-on IC
