Guest Service Agent
Core
Deliver warm, personalized service as the first point of contact for guests at a premium airport hotel, managing arrivals, departures, and special requests.
Role type
Guest Service Agent (Front Desk)
Builds
Guest check-ins, check-outs, reservations, and loyalty program promotions
Domain
Hospitality / Airport Hotel
Deliverable
product features
Required skills
Guest services experience, reservation management, conflict resolution, local knowledge, computer systems proficiency, multitasking, cultural awareness
Preferred skills
Opera PMS experience, English fluency, shift flexibility
Responsibilities
Welcome guests and deliver personalized service, manage check-ins and check-outs with accuracy, anticipate and respond to guest needs, promote loyalty programs, collaborate across departments
Seniority
Individual Contributor
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