Supply Chain Coordinator
Core
Maintain day-to-day order management operations, execute retention strategies, and cultivate customer relationships to ensure exceptional customer experience.
Role type
Entry-level Supply Chain Coordinator (Order Management)
Builds
Customer-facing order management processes and retention strategies
Domain
Logistics and Supply Chain
Deliverable
product features
Required skills
Exceptional customer service, proactive exception management, data analysis, project management, problem solving, organizational skills, Microsoft Excel, PowerBI
Preferred skills
Operations/Industry Knowledge, strong analytical skills
Technologies
Proprietary operating system, customer and product dashboards, Microsoft Excel, PowerBI
Responsibilities
Maintain exceptional customer experience through proactive, solution-based customer service; perform active exception management using dashboards; manage high volume inbox and anticipate customer needs; analyze customer data to identify trends and develop supply chain improvement strategies; assist in creating and maintaining customer SOPs; drive customer engagement with tools and systems; ensure accurate and timely billing of customers and vendors; monitor finance reports; manage intercompany accounting discrepancies; develop retention and value-add strategies with the manager; implement reporting tools and value-add solutions; break into customers' organizational structure to develop relationships; attend road trips with Account Management; respond to requests for proposal, quotation, or information; transition new business and updates to existing business; implement new system changes and suggest process improvements; enter data into the proprietary operating system; monitor shipment reports to ensure customer satisfaction.
Seniority
Entry-level, hands-on IC