Reservation Agent
Core
Handle room reservation enquiries via phone, fax, and email to maximize hotel revenue through upselling and increasing length of stay.
Role type
Reservation Agent
Builds
Room bookings and reservation records
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Property Management Systems (e.g., Opera Cloud), Microsoft Office, telephone etiquette, written communication, multitasking, problem-solving, organizational skills
Preferred skills
Additional languages, sales lead identification
Technologies
Opera Cloud, TARS System, Microsoft Office
Responsibilities
Answer incoming reservation enquiries and convert them into bookings; Input reservations and update special requests/billing details in the Opera system; Upsell products and services to maximize revenue; Maintain accurate filing systems for departmental correspondence; Identify potential sales leads for the sales team.
Seniority
Entry to Mid-level