Service Product Manager
Core
Develop, price, and manage the lifecycle of service offerings across the EMEA region to ensure commercial competitiveness and operational deliverability.
Role type
Service Product Manager
Builds
Service offerings, pricing structures, rate cards, and packaged solutions
Domain
Industrial automation, infrastructure, and energy management
Deliverable
product features
Required skills
Service lifecycle management, market and customer analysis, service documentation and standardization, commercial quoting and cost-to-serve modeling, pricing strategy, win/loss analysis, cross-functional collaboration, technical requirements translation, stakeholder influence, project planning
Preferred skills
ITIL, PMP, or PRINCE2 certification
Technologies
Service management frameworks, pricing tools
Responsibilities
Develop and manage service offerings across their full lifecycle; Conduct market, customer, and internal analysis to identify service opportunities; Create and maintain service documentation including service descriptions, scopes of work, and SLAs; Prepare and deliver accurate, commercially sound service quotations; Develop and maintain service pricing structures, rate cards, and packaged offerings; Analyse win/loss data and market trends to refine pricing; Provide training and guidance to Sales, Service Delivery, and Channel Partners; Communicate service offerings, updates, and roadmap to internal and external stakeholders
Seniority
Mid-to-Senior, hands-on IC