Principal Product Manager
Core
Lead the Action Platform to connect, build, and orchestrate automations across Zendesk and other systems using agentic and deterministic workflow solutions.
Role type
Principal Product Manager (Platform)
Builds
Action Platform for internal consumers and customer-facing products
Domain
SaaS / Customer Experience / Workflow Automation
Deliverable
production ML models | product features
Required skills
Platform product strategy, full-stack SaaS design, complex system understanding, cross-functional leadership, OKR definition, scaling service architecture
Preferred skills
Internal platform product experience, agentic workflow solutions expertise
Technologies
Zendesk Action Platform, APIs, analytics tools
Responsibilities
Set and articulate vision and roadmap for the Action Platform, translate internal and customer requirements into platform solutions, drive execution of new capabilities with engineering teams, define OKRs and success metrics, scale services to manage thousands of rule executions
Seniority
Principal, strategic leadership & hands-on execution
