Analista de TI Júnior
Core
Technical focal point between clients, Product team, and internal areas, providing deep technical analysis, product mastery, and active process improvement including code-level diagnostics.
Role type
Junior IT Analyst (Technical Support & Analysis)
Builds
Technical support solutions, incident diagnostics, and process documentation for internal and external clients.
Domain
Data technology, financial services, and risk analysis
Deliverable
client delivery
Required skills
SQL/MySQL, REST API structures, code reading and understanding, Jira, Confluence
Preferred skills
Elastic/Elasticsearch, PHP, JavaScript, Vue.js, Golang
Technologies
Jira, Confluence, SQL, MySQL, REST APIs, Elastic, Elasticsearch, PHP, JavaScript, Vue.js, Golang
Responsibilities
Provide specialized technical support to internal and external clients by analyzing incidents, system errors, and product queries; Analyze technical failures including database queries, payload validation, log analysis, and API behavior; Support the Product team with technical inputs, impact analysis, and customer feedback; Triage technical bugs vs. improvements and collaborate with development squads; Register, track, and manage technical demands via Jira; Document processes, business rules, integrations, and technical solutions in Confluence; Contribute to the standardization and evolution of technical support processes.
Seniority
Junior, hands-on IC