Quality Officer – Workshop Network, Mobility Aftermarket Division
Core
Ensuring regional Bosch Workshop network fulfills operational standards and provides high service quality for independent workshop partners in the Mobility Aftermarket division.
Role type
Senior IC Quality Officer (Workshop Network)
Builds
Workshop Assessment campaigns and service quality development activities for independent workshop partners in the EA region.
Domain
Automotive Mobility Aftermarket / Workshop Network Management
Deliverable
client delivery
Required skills
Mobility Aftermarket business models, Workshop environment exposure, regional market knowledge, IT and data management, process auditing, benchmark definition
Preferred skills
German language, process/location audits experience
Responsibilities
Implement Workshop Service Quality initiatives and define benchmarks, Monitor network quality based on KPIs and define countermeasures, Coordinate Workshop Assessment Supplier activities and assessor training, Implement Workshop Assessment Tool and manage local processes, Report on network quality status to management
Seniority
Senior, hands-on IC