IT Operation Engineer
Core
Maintaining and optimizing on-site IT infrastructure, including desktops, laptops, printers, and user support systems.
Role type
IT Operations Engineer
Builds
Reliable, secure, and performant IT service delivery for on-site users
Domain
IT Operations / Infrastructure Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT Service Management (ITIL), Incident Management, Patch Management, Network Administration, System Administration, SLA Adherence, Process Improvement
Preferred skills
Artificial Intelligence, Machine Learning, Data Analytics
Technologies
IT Service Management tools, Patch Management systems, Network infrastructure tools
Responsibilities
Oversee mission-critical IT operations for desktop, laptop, printer, and user support systems; Ensure strict adherence to IT Service Level Agreements (SLAs) by providing expeditious incident resolution; Implement and uphold IT Incident Management protocols; Conduct comprehensive monitoring and reporting of IT service performance metrics; Administer IT Security solutions and Patch Management systems; Liaise with Global Network and Global Server teams for infrastructure projects.
Seniority
Entry-level to Junior, hands-on IC
