Sr Platform Architect
Core
Sr Platform Architect providing technical advisory and architectural blueprinting for ServiceNow platform implementations to drive customer digital transformation and improve outcomes.
Role type
Senior IC Platform Architect (Consulting)
Builds
ServiceNow platform solutions, integrations, and service management capabilities for enterprise clients.
Domain
SaaS / Enterprise Service Management / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform architecture, Service Management domain expertise (CRM, GBS, HR, ITSM, ERP, LowCode), AI and Agentic AI integration, data governance, technical governance, solution design, stakeholder management, travel readiness
Preferred skills
Experience with Autonomous Workforce concepts, SaaS industry domain expertise, large program architecture leadership
Technologies
ServiceNow, AI-powered tools, SaaS platforms
Responsibilities
Guide customers and partners on ServiceNow instance strategy and technical governance; translate business goals into architectural blueprints; engage with customer enterprise architects to position ServiceNow as the standard; manage technical delivery operating models; support sales scoping and estimation; mentor team members.
Seniority
Senior, hands-on IC with consulting focus
