Head of IT/Senior IT Business Partner
Core
Deliver hands-on IT support services, manage site-based deployments, and ensure reliable operation of end-user computing and laboratory IT equipment across Benelux and France forensic locations.
Role type
Senior IT Business Partner / Head of IT (Field Support)
Builds
Stable forensic operations and successful adoption of new IT services
Domain
Forensic services / IT Field Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows desktop/laptop support, hardware break/fix, incident management, site deployment, asset lifecycle management, compliance adherence, out-of-hours support, stakeholder communication
Preferred skills
ITIL service management, regulated environment support (lab/forensic/healthcare), asset management systems, relevant technical certifications
Technologies
Windows, ticketing systems, asset management systems
Responsibilities
Provide on-site IT support for desktops, laptops, and specialist laboratory devices; diagnose and troubleshoot hardware/software/connectivity issues; manage IT asset lifecycle and compliance; support site deployments, refreshes, and operational changes; participate in on-call rotation for emergency support.
Seniority
Senior, hands-on IC