Apprentissage - Chargé de données CRM H/F
Core
Managing, quality assurance, and optimization of customer data within the CRM to support commercial performance and strategic decision-making.
Role type
CRM Data Specialist
Builds
Reliable, structured customer data assets and operational CRM processes
Domain
Retail technology / Customer Data Management
Deliverable
dashboards & analysis
Required skills
Data quality governance, duplicate detection and correction, CRM account/contact management, external data integration (Dun & Bradstreet), KPI definition and tracking, process automation, stakeholder enablement
Preferred skills
Analytical mindset, fluency in English (oral and written), experience with AI tool integration
Technologies
CRM platforms, Dun & Bradstreet (DUNS), internal portals, AI tools
Responsibilities
Ensure regular control and compliance of customer data (accounts, contacts, instances); Identify, analyze, and correct data anomalies (duplicates, inconsistencies, missing data); Manage creation and mass updates of accounts and contacts; Process requests via internal portals; Track and resolve tickets related to Customer Master Data; Define and monitor KPIs related to data quality; Contribute to CRM/CMD process optimization and automation projects; Collaborate with Sales and ADV teams to ensure data quality; Lead the CMD Hub for resource creation and best practice sharing.
Seniority
Mid-level, hands-on IC