Apprentissage - Customer Success Manager H/F
Core
Designing onboarding content, deploying automated engagement campaigns, and analyzing usage data to maximize customer value in retail digital transformation.
Role type
Customer Success Manager (Apprentice/Intern)
Builds
Customer onboarding experiences, automated engagement campaigns, data-driven insights
Domain
Retail technology / Digital transformation
Deliverable
product features
Required skills
Customer experience understanding, CRM tools (Salesforce preferred), SaaS environments, data analysis, office tools (Excel, PowerPoint), no-code/automation tools, written communication, English proficiency
Preferred skills
First experience in Customer Success, CRM, data, or consulting, retail or tech environment sensitivity
Technologies
Salesforce, Excel, PowerPoint, no-code tools
Responsibilities
Create practical onboarding training content for store teams, deploy targeted automated engagement campaigns, analyze usage data to produce actionable insights for Product and Customer Success teams
Seniority
Apprentice / Intern (Master 1 or 2 level)
