Onboarding Specialist (Italian Speaking)

## Responsibilities - Own a portfolio of new customers from post-sale through successful go-live, managing multiple onboarding journeys simultaneously - Design and execute tailored onboarding plans aligned to each customer’s goals and use cases - Guide customers through platform setup, configuration, testing, and early performance optimization - Provide proactive, 1:1 support across both technical and non-technical topics (e.g., deliverability, campaign setup, integrations) - Track onboarding progress, ensuring milestones are met and holding stakeholders accountable - Monitor onboarding health metrics to identify risks early and take action to improve outcomes - Partner cross-functionally with Sales, Support, and Product teams to resolve issues and deliver a seamless customer experience - Act as a trusted advisor, helping customers build a strong foundation for their marketing and growth strategy ## Requirements - 2–3+ years of experience in Customer Success, Onboarding, or Implementation roles - Fluent Italian and English - Proven ability to manage multiple customer relationships and projects simultaneously - Strong project management and organizational skills, with a track record of delivering on time - Excellent communication skills, with the ability to explain complex concepts clearly and influence stakeholders ## Nice to Have ## Benefits At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit [klaviyo.com/careers](http://klaviyo.com/careers) to see how we empower creators to own their own destiny.