System Administrator I (Midshift)
Core
Provide 24/7 IT support and system administration for internal and external employees of Delivery Hero, handling account creation, application issues, and incident tickets via Jira, Slack, and email.
Role type
System Administrator I (IT Service Desk)
Builds
Internal IT support services and user management for Delivery Hero's global workforce
Domain
Food delivery technology / Enterprise IT Support
Deliverable
client delivery
Required skills
Active Directory, AzureAD, Google Suite, Slack user management, ITIL practices, system administration, IT tech support, analytical problem-solving, cross-functional coordination
Preferred skills
International Agile environment experience, ITIL v4 foundation certification, automation of support processes
Technologies
Jira, Slack, Active Directory, AzureAD, Google Suite
Responsibilities
Receive and respond to incoming IT support requests via Jira, email, and Slack; manage user accounts and application access; coordinate with other departments on cross-functional projects; document and maintain system administration procedures and policies; resolve tickets complying with SLAs; ensure security and compliance.
Seniority
Junior to Mid-level, hands-on IC
