1st Line Technical Support (French)
Core
Providing 1st line technical support for computer and application issues to French clients via phone, email, and alerts.
Role type
1st line technical support consultant
Builds
IT support services for French clients
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
French language (B2+), English language (B2+), ability to follow procedures, troubleshooting basic IT issues, communication
Preferred skills
willingness to learn IT skills, ability to learn quickly, teamwork
Technologies
none stated
Responsibilities
Receiving and resolving requests related to computer and application issues, Communicating with users in French and English, Escalating more complex issues to the second line of support, Performing daily scheduled activities like sending reports and sorting emails
Seniority
Entry-level, no experience required
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