Gestionnaire Back Office
Core
Managing administrative tasks for services sold to clients in production, including client portability, domain name activities, and FTTH orders for key accounts.
Role type
Back Office Operations Manager
Builds
Administrative processes and client service delivery for telecom services
Domain
Telecommunications / IT Services
Deliverable
client delivery
Required skills
Data collection and management, domain name lifecycle management, order tracking and verification, system information updates, cross-functional collaboration, internal reporting, multi-tasking, time management, priority setting, adaptability, client communication, internal communication, process improvement, Microsoft Excel proficiency
Preferred skills
None stated
Technologies
Microsoft Excel
Responsibilities
Manage incoming and outgoing client portability for key accounts; Track domain name creation, transfer, and renewal; Monitor FTTH orders for key accounts including address verification and connection follow-up; Update information systems and tracking registers; Collaborate with project managers on sensitive cases; Provide formal internal reporting to management
Seniority
Junior to Mid-level, hands-on IC
