Assistant Manager - Desktop Support
Core
Assist IT management in maintaining system compliance, owning day-to-day IT support processes, and managing staff to ensure service levels are met.
Role type
Assistant IT Manager (IT Operations)
Builds
IT service delivery and compliance within client and WNS infrastructure
Domain
IT Operations / Managed Services
Deliverable
client delivery
Required skills
IT team management, incident management, change management, asset management, end-user computing management, compliance adherence, project coordination, staff performance evaluation, business process analysis
Preferred skills
ITIL framework implementation, anti-virus and patch management expertise
Technologies
None explicitly listed
Responsibilities
Report on IT service delivery to senior management, conduct audits and provide evidence for compliance, manage incidents and escalations on a 24/7 basis, line manage and develop the reporting IT team, coordinate with internal and external technology groups, engage with customers to manage expectations, review business processes and suggest improvements
Seniority
Mid-Senior, hands-on IC with management responsibilities
