Customer Care Centre Agent - Temporary
Core
Temporary contract agent delivering multi-channel customer support (chat, email, WhatsApp) to resolve inquiries, manage complaints, and drive add-on sales for IKEA Philippines.
Role type
Customer Care Centre Agent (Temporary Contract)
Builds
Customer satisfaction and brand trust across digital touchpoints
Domain
Retail / Home Furnishing
Deliverable
client delivery
Required skills
multi-channel communication, customer complaint resolution, sales promotion, case management, written English proficiency, empathy, multitasking
Preferred skills
experience with written channels (WhatsApp, email), understanding of store operations, flexibility
Technologies
chat platforms, email systems, case management applications
Responsibilities
Identify customer needs and deliver effective solutions using IKEA systems and policies; take ownership of customer cases from start to resolution; manage response times to meet service levels; recommend suitable solutions and promote add-on sales; handle sensitive situations and complaints; provide constructive feedback to improve team performance; assist co-workers across the contact centre.
Seniority
Junior to Mid-level, hands-on IC