Senior NICE CXOne Engineer
Core
Design, implement, and enhance contact center solutions using the NICE CXOne platform, focusing on IVR systems, backend integrations, and multi-channel routing.
Role type
Senior IC contact center engineer (NICE CXOne)
Builds
IVR systems, call flows, chat solutions, and backend system integrations for contact center agencies
Domain
Contact center technology / Telecommunications
Deliverable
production ML models | product features | infrastructure
Required skills
NICE CXOne platform expertise, IVR design, API integration, skills-based routing, system troubleshooting, design documentation
Preferred skills
Salesforce familiarity, RESTful Web Services, C#/Java/JavaScript/Python programming, cloud infrastructure (SaaS/PaaS/IaaS)
Technologies
NICE CXOne Studio, NICE InContact, Salesforce, Chrome, Edge, Microsoft Dynamics, RESTful APIs
Responsibilities
Design and build call flows, chat solutions, and backend system integrations using APIs; Coordinate release planning, development, testing, and deployment of IVR enhancements; Provide SME support for NICE BU and optimize network solutions; Implement skills-based routing for voice, chat, email, and SMS; Translate business requirements into technical requirements; Troubleshoot end-to-end call center applications and scripting issues
Seniority
Senior, hands-on IC