Amazon Connect Engineer
Core
Design, build, and optimize advanced contact center solutions on AWS, focusing on IVR enhancements, call flow designs, and backend integrations.
Role type
Senior IC Amazon Connect Engineer
Builds
Intelligent and scalable customer engagement solutions, including IVR enhancements, call routing, and API integrations.
Domain
Cloud Telecommunications / Contact Center Automation
Deliverable
production ML models | product features
Required skills
Amazon Connect, AWS Lambda, Python, Node.js, Java, API integration, Call routing design, DynamoDB, Lex Bots, CI/CD tools (Terraform, CloudFormation, GoCD), Version control (GIT, GitHub, TFS)
Preferred skills
Experience with Genesys, Avaya, or Cisco contact center environments
Technologies
AWS Lambda, DynamoDB, Lex Bots, Python, Node.js, Java, GIT, GitHub, TFS, Terraform, CloudFormation, GoCD
Responsibilities
Coordinate release planning, development, testing, and releases for agency IVR enhancements; Build call flow designs and integrate with backend systems via APIs; Provide routing design and implementation for contact center technology; Cooperate with Architecture team to design, develop, and deploy APIs; Provide technical support and troubleshooting for scripting issues; Review support tickets and oversee questions from team members.
Seniority
Senior, hands-on IC
