IT Support / Operations (1st line / Field Support)
Core
1st line IT support and operations focusing on monitoring, vaulting, and user incident management.
Role type
1st line IT support engineer (field/hybrid)
Builds
IT service stability and user productivity
Domain
IT Operations / Helpdesk
Deliverable
client delivery
Required skills
ITIL processes, ITSM tools, Active Directory management, Windows server administration, PowerShell scripting, Service-Now, productivity tools (Word, Excel, PowerPoint, OneNote, MS Teams), TV dashboard monitoring, tape rotation
Responsibilities
Monitor TV dashboards in the office, perform daily off-site vaulting via tape rotation, manage incidents and service requests in internal ITSM tool and supplier portals, provide 1st line support to end users
Seniority
Junior to Mid-level, hands-on IC
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