Customer Care Expert - German Market (Hybrid/Remote)
Core
Provide care to users via calls, chats, and email; guide them through their journey by uncovering business needs and providing advice on sites and businesses.
Role type
Customer Care Expert (German Market)
Builds
User satisfaction and positive customer relations for Wix's global user base
Domain
Web creation platform / SaaS
Deliverable
client delivery
Required skills
German (fully proficient), English (fluent), customer service experience, problem-solving, independent work, communication, adaptability, tech savviness
Responsibilities
Handle user inquiries via calls, chats, and email; analyze user behavior and content suitability to determine effects on satisfaction; influence support processes to improve user experience; collaborate with product teams to align on user needs
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