Applicant - Associate/Sr. Associate
Core
Handle inbound and outbound customer interactions across Telecom, Technology, Logistics, and Mortgage domains, resolving queries on services, billing, orders, and loans while driving sales and retention.
Role type
Associate Customer Support Representative (Voice)
Builds
Customer support interactions and sales initiatives for global clients
Domain
BPO / Customer Support / Telecom & Finance
Deliverable
client delivery
Required skills
English verbal and written communication, customer service mindset, email communication, time management, CRM data entry, Windows OS basics, multi-channel communication (Voice, email, Chat)
Preferred skills
Experience in Telecom, Technology, Logistics, or Mortgage domains
Responsibilities
Resolve customer queries related to services, technical issues, billing, orders, deliveries, refunds, and loan processes; Provide troubleshooting support; Drive sales, cross-selling, upselling, and customer retention; Coordinate with internal teams for escalations; Maintain accurate customer records in CRM systems.
Seniority
Entry to Mid-level (0–6 years)