Senior Service Now CMDB
Core
Ensuring the quality, reliability, and evolution of the ServiceNow platform with a focus on automation and continuous improvement.
Role type
Senior ServiceNow CMDB Specialist
Builds
Optimized ITSM processes and automated workflows within the ServiceNow instance
Domain
IT Service Management (ITSM) / Configuration Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform administration, CMDB management, JavaScript, HTML, XML, REST/SOAP APIs, ITSM processes, technical troubleshooting, data import template creation, technical documentation
Preferred skills
ITOM / Infrastructure CIS Discovery, Service Mapping, ITIL Foundation
Technologies
ServiceNow, JavaScript, HTML, XML, REST, SOAP
Responsibilities
Manage and improve the CMDB, monitor ServiceNow instance performance, optimize configurations (CIs, attributes, workflows), automate processes, manage user access and permissions, implement updates and deployments, resolve technical incidents, produce reports and notifications
Seniority
Senior, hands-on IC