Customer Growth & Success Manager
Core
Managing member relationships and driving retention/growth for candidates preparing for licensure (ARE) and continuing education programs.
Role type
Customer Success & Growth Manager
Builds
Membership renewals, upgrades, and firm/group membership expansions for architecture candidates.
Domain
Professional licensure education (Architecture ARE) and continuing education
Deliverable
client delivery
Required skills
Customer success management, account management, relationship building, consultative selling, process improvement, AI tool utilization, data analysis for retention trends
Preferred skills
Architecture industry knowledge, SaaS experience, membership organization experience
Technologies
AI tools, customer support platforms, workflow automation systems
Responsibilities
Serve as main point of contact for members throughout licensure journey, Identify opportunities for membership renewals and upgrades, Proactively engage inactive or at-risk members, Collaborate with sales team on long-term business opportunities, Share customer feedback and insights with product and marketing teams, Assist candidates with study planning and platform navigation
Seniority
Mid-level (5 years experience required)