Technicien support de proximité confirmé VIP (H/F) - Anglais bilingue
Core
Providing on-site and remote technical support and incident resolution for VIP clients via kiosks, mobile visits, and ticketing systems.
Role type
Senior on-site IT support technician (VIP)
Builds
IT infrastructure maintenance and user support services for enterprise clients
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
hardware and software troubleshooting, ticketing system management, incident tracking, on-site client interaction, process improvement, IT asset management
Preferred skills
bilingual English communication, strong interpersonal skills, collaborative mindset, procedural rigor
Technologies
ticketing systems, IT hardware, IT software
Responsibilities
Handle VIP user requests via kiosks or on-site visits; Diagnose and resolve hardware and software issues; Manage and track support requests and incidents; Collaborate with teams on complex incidents; Participate in process improvement; Manage IT equipment fleet
Seniority
Mid-senior, hands-on IC
