IT Support Analyst - Copperleaf [12-mth Contract, Temporary, Full-Time]
Core
Provide world-class service through support of laptops, desktops, and mobile devices, including troubleshooting connectivity, applications, and systems, while managing device lifecycle and contributing to automation/AI projects.
Role type
IT Support Analyst (End-User & Infrastructure)
Builds
IT services, automated workflows, and AI-assisted tools for global teams
Domain
Enterprise IT Operations / End-User Computing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11/macOS/iOS/Android support, device lifecycle management, Microsoft 365/Entra ID/Intune administration, PowerShell/Python/Bash scripting, event monitoring, process documentation
Preferred skills
Basic networking concepts, AI-assisted tool implementation, security awareness, knowledge sharing
Technologies
Windows 11, macOS, iOS, Android, Microsoft 365, Entra ID, Intune, PowerShell, Python, Bash
Responsibilities
Troubleshoot connectivity, applications, and systems for global users; manage device setup, deployment, refresh, and recycling; provision accounts, applications, and licenses; create automation scripts and implement AI tools; document support procedures; collaborate on infrastructure and cloud integration projects
Seniority
Individual Contributor, mid-level
