Support Manager II, People Systems
Core
Lead a team of HRIS support specialists to ensure reliable service and continuous improvement for Grab's People Systems landscape.
Role type
Senior IC People Systems Support Manager
Builds
High-performing support operation for Workday HRIS and related People Systems platforms
Domain
HR Technology / Enterprise Application Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Workday HRIS expertise, team leadership, support metrics management, vendor management, budget planning, shift-left strategies, incident management, change coordination, stakeholder management
Preferred skills
SmartRecruiters support, Cornerstone On Demand support, IT service management practices, shared services experience, audit/risk/compliance knowledge, AI tools adoption
Technologies
Workday, SmartRecruiters, Cornerstone On Demand
Responsibilities
Lead and develop a team of HRIS support specialists, manage day-to-day support operations for People Systems platforms, define and improve support performance metrics, drive support transformation initiatives, partner with stakeholders and vendors to resolve complex issues, support budget planning and vendor engagements
Seniority
Senior, hands-on IC
