Onsite Support Engineer
Core
Onsite IT support analyst serving as the primary point of contact for local technical support at customer sites, resolving hardware, software, and network issues to ensure productive environments.
Role type
Onsite Support Analyst
Builds
Dependable IT infrastructure and seamless user experiences for end-users and executives.
Domain
IT Service Management (ITSM), Enterprise IT Support
Deliverable
client delivery
Required skills
Microsoft 365 support, Windows 10/11 troubleshooting, MacOS troubleshooting, hardware troubleshooting, network troubleshooting, mobile device management, Azure Active Directory support, Group Policy support, ServiceNow ITSM, incident management, asset management, basic networking concepts, printer/scanner troubleshooting, security practices (MFA, phishing awareness), remote support tools, disaster recovery testing, user account management, software patching, AV equipment support.
Preferred skills
ITIL v4 certification, AWS fundamentals, Azure fundamentals.
Technologies
ServiceNow, Microsoft 365, Windows 10/11, MacOS, Azure Active Directory, AWS, Azure, TCP/IP, DNS, DHCP.
Responsibilities
Serve as first point of contact for technical support via phone, email, or chat; perform initial triage, diagnosis, and troubleshooting for IT issues; log and manage incidents and service requests; set up and configure new laptops, mobile devices, and peripherals; manage user accounts, permissions, and access rights; install, update, and patch software applications; maintain inventory of IT equipment; conduct routine health checks and monitor system alerts; support audio/visual equipment for meeting rooms; liaise with third-party suppliers; collaborate with other IT teams for escalations; test business continuity measures.
Seniority
Mid-level, hands-on IC
