IT Support Specialist (MSP Experience Preferred)
Core
L2 Support Engineer providing on-site troubleshooting, maintenance, and project execution for small to medium-sized businesses in a Managed Service Provider environment.
Role type
L2 IT Support Engineer (MSP)
Builds
IT systems, workstations, and network configurations for SMB clients
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
Microsoft 365, Microsoft Azure, Windows OS troubleshooting, VPN management, hardware support, system migration, firewall configuration, preventative maintenance
Preferred skills
MSP environment experience, Microsoft Certifications
Technologies
Azure Firewall, Microsoft 365, Windows, Office 365, Cloud
Responsibilities
Troubleshoot and resolve end-user, network, and software issues; Diagnose and manage system emergencies; Install or upgrade Microsoft Operating Systems; Conduct regular preventative maintenance checks; Engage in projects including system migrations and server/firewall installations; Collaborate with vendor representatives to solve hardware and software issues
Seniority
Mid-level, hands-on IC