Enterprise Client Success Manager
Core
Own and grow relationships with strategic enterprise travel clients, acting as a trusted advisor to ensure maximum value from payment solutions while driving retention and revenue growth.
Role type
Senior Enterprise Client Success Manager (Account Management)
Builds
Strategic account plans, revenue growth initiatives, and operational improvements for enterprise travel clients
Domain
Fintech / Payments / Travel Industry
Deliverable
client delivery
Required skills
Relationship management, strategic account planning, revenue growth (upselling/expansion), issue escalation resolution, business review & analytics, cross-functional collaboration, team leadership
Preferred skills
Salesforce, GSuite, Asana, Jira, Slack, Looker, Smartsheet
Responsibilities
Build trusted relationships with enterprise travel clients, develop bespoke strategic account plans, partner with sales on pipeline accounts, drive revenue growth via upselling, own escalated client issues end-to-end, deliver business reviews and analytics, lead operational initiatives, collaborate cross-functionally, manage and develop a team of Relationship Managers
Seniority
Senior, hands-on IC with team leadership responsibilities
